Knowledge Center
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Expert support always within reach
At Hybrid Software, we believe that having local support and solutions teams is essential to understanding your unique needs and delivering the highest level of service. With team members who speak your language and are easily accessible, we ensure that help is always within reach.
For the fastest and most efficient assistance, please submit a service request via our Service Center. This is the recommended method for all support inquiries.
For urgent issues requiring immediate attention, you can reach a Hybrid Software service agent by calling one of our regional hotline numbers listed below and mention the submitted service ticket number.
Data Center
System requirements
| MacOS | PACKZ version | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| 10.0 | 10.5 | 11.0 | |||||||
| 10.15.x | |||||||||
| 11.x | |||||||||
| 12.x | |||||||||
| 13.x | |||||||||
| 14.x | |||||||||
| 15.x | |||||||||
| Windows | PACKZ version | ||||||||
| 10.0 | 10.5 | 11.0 | |||||||
| 10 64-bit (Pro, Enterprise, Education, Home) | * | * | |||||||
| 11 64-bit (Pro, Enterprise, Education, Home) | |||||||||
* No dark mode | |||||||||
Hardware requirements
MacOS
Quad-core Intel Core i7 or higher with 16 GB RAM or more. Apple Mx processors supported from PACKZ 6.0.6 on.
Windows
Quad-core Intel Core i7 CPU or higher with a memory of 16 GB RAM or more. – Windows Server is not supported. Your Windows system must have all updates installed.
Virtualization
VM Ware is exclusively supported for Client-Server based licensing. The Client can be installed on VM Ware, the License Server must be a physical computer or LICOS service (HYBRID Software’s hosted License Server service). Virtualization requires hardware based GPU Grid for which the resources can be assigned to the virtual desktops.