Pre-Sales & Support Engineer

Based in Mexico, we are currently looking for a Pre-Sales & Support Engineer to provide technical expertise & solutions to our potential customers & partners. You will join our global sales team and report to the LATAM Sales Director.

Location

Mexico

Business Unit

Hybrid Software

About us

Based in Mexico, we are currently looking for a Pre-Sales & Support Engineer to provide technical expertise & solutions to our potential customers & partners. You will join our global sales team and report to the LATAM Sales Director.

Your responsibilities

  • Conduct product presentations and demonstrations to showcase the features and benefits of our software.
  • Collaborate with the sales team to identify customer requirements and tailor software solutions for customer project implementations
  • Respond to customer inquiries and provide detailed technical information to help them make informed decisions.
  • Analyze, digitize, and optimize workflows, working with modern products like PACKZ and CLOUDFLOW – don’t worry, we’ll show you how
  • Build strong relationships with customers & partners, understanding their pain points, and positioning our solutions as the answer.
  • Collaborate with the product management team to provide feedback based on customer needs and market insights.
  • You will be the interface between customers, production, and IT – a true key role

Your qualifications

  • Bachelor’s degree in Digital & Graphical Media, Computer Science, Information Technology or a related field.
  • Proven experience in a pre-sales or technical sales role within the software industry is a benefit.
  • Excellent communication and presentation skills.
  • Ability to translate technical concepts into business benefits.
  • Strong problem-solving and analytical skills.
  • Customer-focused attitude with a pas-sion for delivering software solutions.
  • Willingness to travel occasionally for customer meetings & sales related events.

Benefits

  • A competitive salary in accordance with your experience.
  • Excellent terms of employment in a successful and growing global company.
  • Opportunities for professional development and growth within the company.
  • The chance to work with cutting-edge technology and make a meaningful impact on our customers.