Application Specialist
Remote / Some travel required.
Job Type
Reporting directly to our Project Manager, we are looking for a dedicated and professional Application Specialist. In this role you will provide first class support to our customers throughout the US.
About us
With offices in Belgium, Germany, Italy, US and a global partner network, Hybrid Software is a software development company focused on innovative productivity tools for the graphic arts industry. Hybrid Software’s CLOUDFLOW workflow, our PACKZ editor, and and iC3D visualization software offer a unique set of advantages that include native PDF workflows, vendor-independent solutions based on industry standards, scalable technology and low cost of ownership. These products are used by hundreds of customers worldwide in all areas of prepress and print.
Your responsibilities
- Ability to provide product training to customers:
- Presenting information and education on our products in the way they can understand easily
- Respond to questions in a professional and respectful manner
- You will be responsible, together with your team members, for the Customer Service Support and After Sales Services for our off-the-shelf software products
- Troubleshooting any problems related to the use and implementation of our software
- Reporting back to our development teams any recurrent issues that arise through our internal tools
- Ensure that the current systems at the customer stay up to date and guarantee a continuous service
Your qualifications
- Analytical thinker with excellent problem-solving skills
- Flexible & mobile / Good time management
- Having a service-minded attitude
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone/email communication skills
- Knowledge of java scripting
- Proficient with the ability to quickly learn an array of computer hardware and software
Benefits
- A competitive salary in accordance with your experience
- An excellent benefits package including Medical / Dental / 401K and more
- Being part of a successful and growing global company
Don’t hesitate to send your resume to HR-NA@hybridsoftware.com or to contact us at T: +1 215-550-6243 in case you have any questions.
